Returns & Exchange

Your satisfaction means everything to us. We want you to love every HAYAE' piece you receive. If something is not right, we are here to make it better.

🔄 Exchange Policy

  • We offer a 7-day easy exchange from the date of delivery
  • Items can be exchanged for a different size or another product of equal or higher value
  • The item must be unused, unwashed, and in its original condition with all tags attached
  • Exchange requests must be initiated via WhatsApp at +92 315 984 3410

❌ What Cannot Be Exchanged

  • Items that have been worn, washed, or altered
  • Items without original tags or packaging
  • Sale or discounted items (unless received damaged)
  • Custom or made-to-order pieces

📦 How to Initiate an Exchange

  1. WhatsApp us at +92 315 984 3410 within 7 days of receiving your order
  2. Share your order number and photos of the item
  3. We will confirm eligibility and share the return address
  4. Once we receive the item and verify its condition, your exchange will be processed within 2–3 business days

💸 Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, we sincerely apologise. Please contact us within 48 hours of delivery with photos and we will resolve it immediately at no cost to you.

📞 Need help? WhatsApp us at +92 315 984 3410 — we are happy to assist you personally.