Shipping & Delivery
At HAYAE', we take pride in delivering your order with the same care and intention that goes into every piece we craft. Here is everything you need to know about our shipping process.
📦 Order Processing
- All orders are processed within 24 hours of placement (excluding Sundays and public holidays)
- Once dispatched, you will receive a confirmation message with your tracking details on WhatsApp
- Orders placed after 5:00 PM PKT will be processed the following business day ( You'll receive your parcel within 5-7 working days).
🚚 Delivery Timeframes
| Location | Estimated Delivery |
|---|---|
| Karachi, Lahore, Islamabad | 1 – 2 business days |
| Other Major Cities | 2 – 3 business days |
| Remote / Rural Areas | 3 – 5 business days |
💰 Shipping Charges
| Order Value | Shipping Fee |
|---|---|
| Under PKR 3,000 | PKR 250 |
| PKR 6,000 and above | Free shipping |
💡 Free Shipping on all orders above PKR 6,000 — automatically applied at checkout.
💵 Payment Method
- We currently accept Cash on Delivery (COD) across Pakistan
- Bank transfer is also available — contact us on WhatsApp before placing your order
📍 Tracking Your Order
Once your order is dispatched, our courier partner will contact you directly. You can also reach us on WhatsApp at +92 315 984 3410 for real-time order updates.
📞 Questions about your order? WhatsApp us at +92 315 984 3410 — we typically respond within 2 hours during business hours.
